Kundenservice - StevanatoGroup
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Kundenservice - StevanatoGroup
Umfassende Serviceleistungen zur Unterstützung von Pharma- und Biotech-Unternehmen beim Management des gesamten Lebenszyklus ihrer Anlagen
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Service Desk Support

Our Service Desk is staffed by qualified experts who can provide responses and solutions in a very short time.

Remote support via phone and e-mail
Assistance with troubleshooting and analysis via remote connection
On-site support visits
Off-line simulation
New format parts replacement

Service Contracts

We offer different service contracts drawn up to satisfy your specific needs. Starting from a set of essential services, you can tailor the agreement with optional services.

Spare Parts

We stock an inventory of original spare parts at our locations to ensure speedy delivery. Our services include:

logistics
recommended spare part lists
update of obsolete components

Field Service

Our technicians provide superior service to every customer. They support you, whether it is installing your machine, performing a check of the system, or implementing any remedial Actions.

Training & Prevention

We offer comprehensive training programs for all levels of your organization and consulting and technical support to increase equipment performance and reliability.

  • Education -> Our customized training programs impart theoretical and practical knowledge to enhance the productivity of your employees
  • Scheduled Overhaul -> optimize your machine with preventive maintenance visits. Our experienced engineers will assess all significant parts of the equipment and suggest improvements

Retrofit /Upgrades

Take advantage of modularity for retrofits and improve your installed equipment and software with upgrades. Running a performance check on existing machines and systems will lead to a noticeable upgrade and optimization.